Refund & Returns Policy — Still Fully Her

The short version

All sales of Fully Her HQ are final. Digital products are non-refundable once access has been granted.
If you have a technical issue preventing access, we will work to resolve it promptly.
If we cannot resolve a verified technical issue, we will consider a refund at our discretion.
Please read the full policy below before purchasing.

1. Nature of our products

Still Fully Her sells digital products only. Fully Her HQ is a browser-based web application delivered via a private access link, together with PDF guides. All products are delivered electronically and are available immediately upon completed payment.

Because our products are digital and access is granted instantly, they are not subject to the same return rights as physical goods.

2. No-refund policy for digital products

All sales are final. By completing your purchase, you acknowledge that you are buying a digital product and that no refund will be issued once your access link and downloads have been delivered.

This applies to all products sold through stillfullyher.com, including:

The Fully Her HQ app access link
The Getting Started Guide (PDF)
The How to Use Guide (PDF)
The Midlife Symptom Reference Guide (PDF, founding member bonus)

We encourage you to read the product description thoroughly and reach out with any questions before purchasing. We are happy to answer questions at stillfullyher@gmail.com prior to your purchase.

3. Exceptions — technical issues

We want every customer to have full access to what they purchased. If you experience a technical issue that prevents you from accessing your product, please contact us within 7 days of purchase.

What qualifies as a technical issue: Your access link does not work; your PDF downloads are corrupted or inaccessible; you did not receive your delivery email.

We will make every reasonable effort to resolve technical issues promptly. If we are genuinely unable to deliver the product after reasonable troubleshooting, we will consider issuing a full or partial refund at our sole discretion.

The following do not qualify for a refund:

Change of mind after purchase
The product not meeting personal expectations after access has been granted
Incompatibility with a specific device or browser (the product supports all modern browsers)
Failure to use the product after purchase
Requests made more than 7 days after purchase

4. Duplicate purchases

If you accidentally purchase the same product more than once, please contact us at stillfullyher@gmail.com within 7 days and we will refund the duplicate charge.

5. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and directly. Unwarranted chargebacks may result in suspension of access to your purchased products.

6. Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

If you believe your consumer guarantee rights apply, please contact us at stillfullyher@gmail.com.

7. How to contact us

For all refund enquiries, technical issues, or questions about this policy, please reach out:

Still Fully Her

Email: stillfullyher@gmail.com
Website: www.stillfullyher.com
Response time: within 2 business days